General Conditions

This limited installed warranty covers all LG HI-MACS® products manufactured and/or marketed by LG Chem Europe, unless indicated differently in the LG HI-MACS® documentation.

The warranty also covers finished products when fabricated and installed by a member of the 'LG HI-MACS® Quality Club' in accordance with the application, fabrication and installation guidelines published by LG Chem Europe for LG HI-MACS®.  LG Chem Europe expressly warrants to the original owner of a LG HI-MACS® installation, that it will, at LG Chem Europe's own discretion, repair or replace LG HI-MACS®, free of charge, if the product fails due any manufacturing, fabrication or installation defect during the first 15-years after installation.

This warranty is extended to the original purchaser.  The warranty registration card and number or a purchase receipt or other proof of date of original purchase from a member of the 'LG HI-MACS® Quality Club' will be required before warranty service is rendered.  In case non of the above mentioned documents are available, the warranty will not be applicable.

LG HI-MACS® repairs or replacements under this warranty must be executed by a member of the 'LG HI-MACS® Quality Club'.

This warranty is applicable until superseded, only on installations :

• Executed after September 1, 2003 in Europe
• Executed by a member of the 'LG HI-MACS® Quality Club'
• Installations which have not been moved from their original location
• Installations that are properly maintained and used in accordance with the Use & Care guidelines

LG Chem Europe's obligation, together with the 'LG HI-MACS® Quality Club' members, is limited solely to the repair or replacement of the products purchased, including reasonable and necessary labour charges when the claim is acceptable within the warranty terms.  In case LG HI-MACS® is not in a position to repair or replace, depending on the case, a defective product, LG HI-MACS® commits to reimburse, within a reasonable time frame after the filing of the claim, the purchase price of the LG HI-MACS® material, as long as the customer returns to LG Chem Europe or the assigned member of 'LG HI-MACS® Quality Club' the defective material.

Exemptions

This warranty will not apply to damage caused in the following cases :

• Improper fabrication and installation of your LG HI-MACS®
• Fabrication and installation not carried out by a member of the 'LG HI-MACS® Quality Club'
• Failure to follow procedures recommended in the application
• Failure to follow fabrication and installation guidelines for LG HI-MACS® (6mm sheets for vertical applications, 9mm for horizontal applications without heat source and 12mm sheets for horizontal applications with heat source or more structured support)
• Faulty or improper installation, including seams (LG HI-MACS® adhesive must be used)
• A non authorised modification of the installation

Failure to apply the LG HI-MACS® Use & Care guidelines including :

• Improper or inadequate general maintenance
• Hard chemicals or physical aggression of the installation
• Exposure to excessive heat due to direct heat (e.g. hot pots and pans, put without protection on the surface without trivet with rubber legs or protective pad) or due to a bad thermal isolation (e.g. for cooking plates, bains-marie etc)
• Pouring boiling liquids into LG HI-MACS® shapes (e.g. LG DecoSink and LG DecoBowl) without running the cold tap at the same time
• Force majeure

Colours and gloss finish of LG HI-MACS® :

Dark & heavily pigmented colours will show dust, dirt and ordinary wear and tear more readily than light colours and colours with a structured texture.  Applications using inappropriate colours or gloss finishes for the intended end use (as mentioned in the colour brochure or in any other LG HI-MACS® documentation) will not be covered under this warranty.

Making a Claim

To obtain service under this warranty, please contact directly the original supplier from whom you purchased your LG HI-MACS® Natural Acrylic Stone.  A member of the 'LG HI-MACS® Quality Club' will evaluate your claim and when accepted will develop a practical and satisfactory solution.  For any additional questions with regard to the present warranty, you can contact LG Chem Europe by writing to the following address :

         LG Chem Europe GmbH
         Frankfurt am Main, Lancy Branch
         LG HI-MACS Warranty Department
         Avenue des Morgines 12
         CH-1213 Petit Lancy
         Geneva
         Switzerland

Please include your name, address, phone/fax number and email in all correspondence as well as your warranty number.

We will respond to all inquiries within 30 working days.

Disclaimer

No other expressed or implied warranties of merchantability or fitness for a particular purpose are made by this warranty except for those expressly provided herein.  Under no circumstances shall LG Chem Europe be liable for any loss or damage arising from the purchase, use or inability to use this product, or for any special, indirect, incidental or consequential damages.

This warranty entitles the purchaser to specific legal rights.  Other rights may also be available, which may vary from country to country.